Home » Epson Error Code 0x97 – Troubleshooting

Epson Error Code 0x97 – Troubleshooting

by Vincent

Encountering an error while working on your printer can be quite frustrating, particularly if it’s an elusive one like the Epson Error Code 0x97. This is a common issue that usually pops up without warning, disrupting your workflow and leaving you in a lurch. But don’t worry – there are ways to tackle this problem. In this blog post, we’re going to walk through some tried-and-true methods to solve this issue and get your Epson printer back online. Stick with us as we delve into the world of printer troubleshooting, making it as conversational and informative as possible. Ready to banish that pesky printer error? Let’s dive in!

Troubleshooting Guide for Epson Error Code 0x97

Here’s a step-by-step procedure for addressing Epson Error Code 0x97:

1. Unplug and Plug-in

Fixing this error involves a simple power off and on. Unplug all connected cables, and remove any external devices. After that, press and hold the power button on your printer for about 60 seconds. Once done, wait for another minute, plug in the cables, and turn your printer on.

Hand plugging a white cord into an outlet

Photo by Kelly Sikkema on Unsplash

2. Clean the Print-head

Over time, dust and debris can accumulate on the print-head, leading to various errors, including the Epson Error Code 0x97. Clean the print-head manually or use the printer’s built-in cleaning function. Always refer to the printer’s manual to prevent possible damage during the cleaning process.


Image by tookapic from Pixabay

3. Update Printer Drivers

Outdated or corrupt printer drivers can also result in the 0x97 error. To resolve this, ensure your printer’s drivers are up-to-date. You can do this manually by visiting Epson’s official website or automatically by using a driver update tool.

Epson Software Update

Screenshot of us using Epson Software Updater

4. Reset your Printer

Resetting your Epson printer is another effective method to deal with the Error Code 0x97. A factory reset can restore the printer to its default settings, effectively clearing any temporary issues that might be causing the error. To do this, navigate to the printer’s control panel, select ‘Setup’, then ‘Restore Factory Settings’, and follow the prompts. Remember, a factory reset will delete all current settings and data from the printer, so be sure to back up any essential data before proceeding.

Reset Button

Reset Button free photo by Linuxgeek

5. Contact Support

If the Epson Error Code 0x97 still persists after following all the above steps, it might be due to a significant internal issue requiring professional attention. In such cases, it’s best to reach out to Epson’s customer support or seek help from a professional technician.

Four People Working in Call Center Office

Photo by Tima Miroshnichenko

Understanding the Error Code 0x97

So, what exactly is Epson Error Code 0x97 and why does it occur? Simply put, this error is indicative of an internal hardware issue within your Epson printer, usually arising due to a motherboard failure or other internal component malfunctions. It’s particularly common in Epson printers that are in heavy use or have been operational for an extended period. When the error occurs, your printer stops printing, hindering any ongoing work. Understanding the underlying cause is the first step in addressing the problem and restoring your printer to its fully functional state. It’s crucial to remember that while it is a frustrating hiccup, it’s part and parcel of the wear and tear of office equipment, and with the right knowledge, it’s something we can handle.

While these steps are generally effective, they may not work for everyone because of the diverse range of Epson printer models and the unique circumstances surrounding each error. It’s always advisable to consult your printer’s manual or a professional if you’re unsure about any of the steps outlined above.